Refund and Returns Policy

Prices

All prices are in CAD, unless other is specified.

Shipping

We ship worldwide, however, the website processes orders to Canada and the USA only due to differences in regulations for different countries. If your shipping address is outside Canada and the USA please contact us for arrangements.

Normally, we process all orders within 1-2 business days. If there is a delay with your order, we’ll contact you by email. 

Most of our shipments go with Canada Post or Purolator. In some cases, we may use DHL or other shipping companies. We will send you the tracking number and shipping confirmation by email.

Shipping Fees

Shipping to Quebec and Ontario is $8.99+ tax, free for orders $75+*

Shipping to the rest of Canada is $10.50+ tax, free for orders $100+*

Shipping to the USA $15, free for orders $150+*

* – before taxes and after all discounts

With increasing shipping costs, we have to set up a minimum order amount of $20. If your order is less than $20, a handling fee of $10 will be added to your order.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since you made a purchase, we may not be able to offer you a full refund. Then, the store credit can be issued. All shipping fees are non-refundable. We normally issue refunds within 3 business days. It takes 5-7 business days before you can see a transaction in your online banking after the refund is processed.  Please read the conditions below.

We can create return shipping labels for Canadian addresses only.

Non-refundable items

We’re sorry, but some items are not refundable due to current regulations:

• Gift cards
• Downloadable software
• Original artworks
• Personal health items
• Cosmetic goods
• Items sensitive to storage conditions
• Clearance items (items sold with a discount of 25% or more)

If you change your mind

If you changed your mind or realized you bought the wrong product, please contact us at info@artmaterials.ca as soon as possible, before we ship it. If the item has been already shipped we can’t modify your order or cancel it. But you can proceed with a return process. Let us know which items you don’t want anymore and we will send you a return shipping label. Once we receive your shipment, we’ll issue a refund within 3 business days to your original method of payment. The shipping costs will be deducted from your refund amount.

Should you have any questions please contact us at info@artmaterials.ca 

If the item is defective

Items may be defective due to the manufacturer’s fault. Please contact us with your problem and we’ll either ship you a new item at no cost or issue the full refund for the item. Please note, that product misuse is not a manufacturer’s fault.

If some items are missing

If you ordered something and it’s not in your parcel, please check the package thoroughly. Some items may be wrapped in paper, which can be easily mixed up with packaging materials. It happens that our clients through away items with packaging materials and find the items later in the recycling or trash bin. If there are still no items that you ordered, please let us know and we go from that (we may resend the missing items, or refund them, or substitute them – by your choice).

If the box arrived damaged

We ship mostly with Canada Post and all shipping is insured for up to $100. If your box was damaged when you received it, please let us know as soon as possible and take pictures with evidence. 

Need help?

Contact us at info@artmaterials.ca with your questions. If you have some difficulties ordering online, we can always place your order manually. Simply send us an email.